If there are defects or performance issues found  in the our knife product Tuya Our after-sales service center  will send the customer a new replacement.  All shipping fees are borne by the customer, and the repair to be addressed by our either our warranty center in USA and Germany or direct from our Factory in China.
If the knife is damaged due to misuse, Tuya will evaluate and repair if necessary.  All shipping fees are borne. Repairs can  include; small screw replacements, any “refinishing or repairs directly related to the blade or handle will have to be addressed at our factory in China.  Repairs will be addressed in a timely fashion, depending on the level of the repair.
Any modifications or customization made to the knife made by the customer are not covered under Tuya’s Limited Lifetime Warranty. Warranty Services for Asia, Europe,  and Australia,Russia
Email: tuyaknife@tuyaknife.com Warranty Services for the United States Please email:
Warranty Services for The European
Please email: sascha@writingturningflipping.com
Tuya insurance services ordinance,

●    Tuya knife warrants that the knife will be free from defects in material and workmanship; Tuya  will repair it or replace it without charge. ●    If you choose to replace the knife, we may replace it with the same model or one of equal value. The original knife must be shipped to our appointed address. ●    Repairs to your knife performed by any source other than tuya unconditionally voids the knife's warranty.
●    Modifying the knife will void the warranty. ●   Tuya does not cover repairs if a knife was misused. (Throwing, ETC) ●    If a knife fails to function as it was designed to be used for. Please contact our Tuya(see the information below). ●    If a problem with a returned knife is determined not to be caused by the manufacturer. It will not be accepted for warranty work. ●    Blade or edge, throwing, Broken tip from prying or dropping, chipped edge or broken serrations, destroyed edge due to improper sharpening, rust due to neglect or other blade issues. We will not be able to replace your blades ●    If you are missing any hardware please contact our representatives for replacements.
TuyaKnife U.S Sales & Service:
Warren EDC blades

Dave Warren
Tel.: 865-443-0353
E-Mail: tuyaknives@hotmail.com

TuyaKnife EUROPE Sales & Service:
Writing Turning Flipping

Sascha Stoelp
06362 516 99 84

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